More Questions About the Ralphs Rewards Card
Now that the new Ralphs Rewards card is in circulation, we are receiving more questions from supporters about how to use the card. I’ve been using my new “pink” Rewards card and have almost 500 points! That means I’m close to a $5 certificate (at least) for this quarter. My receipt shows my point balance and so it’s easy to keep track of where I am in earning the rewards.
Here’s some F.A.Q.s coming from our clients:
Q. If my previous Ralphs Club Card was linked, do I need to link the new card, too?
A. If your phone number on file with Ralphs has not changed, the “link” to your school or non-profit will transfer to the new card.
Q. I just received the new Rewards card and noticed I did not see the “message” on the receipt (that “Ralphs is donating to XYZ organization”). What happened?
A. The message will appear upon your 2nd shopping trip, provided you use your card or phone number at checkout. Ralphs indicated it takes a few days for the database updates to occur.
Q. If I link my Rewards Card now, do I have to re-link again next year?
A. Yes. Ralphs requires cards to be re-linked for the September 1, 2008 - August 31, 2009 period. Only the new Rewards card is eligible for contributions during this period.
Visit www.ralphs.com for more details concerning the Rewards card.
New Ralphs Rewards Card
Have you upgraded to the new Ralphs Rewards card? Orange County stores rolled out the new Rewards Cards last week. Here’s the important highlights for Fundraising Coordinators:
- The Rewards Card continues to earn contributions for Schools and Organizations. The previous Ralphs Club Card will no longer earn contributions as of September 1, 2008.
- The new Rewards Card will be issued at checkout. Shoppers can fill out a short form and receive their new pink, green or yellow Rewards card. If the previous Club Card was linked to a School or Organization and the shopper information has not changed (i.e., phone number is the same # on file with Ralphs), then the link will carry over to the Rewards card.
- New Rewards cards must be re-linked beginning September 1, 2008 in order to earn contributions from September 1, 2008 - August 31, 2009.
VERY IMPORTANT: Rewards card will contain a different bar code and number than the previous card!
Ralphs Rewards cards earn points with each purchase (1 point for each $1 in purchases). Once the shopper accumulates $500 in purchases with their card, they will earn a $5 certificate good towards a future purchase. Ralphs will mail certificates every 3 months.
This summer, our clients are using email distribution and websites to inform supporters of this important change.
